Website Privacy Policy

1. Purpose

1.1 Privacy Policy

This Website privacy policy (Privacy Policy) applies to every person who accesses or uses the Vita Health Rehabilitation and Recovery Services Ltd website (referred to in this policy as we, us, our, or the Website).

1.2 Purpose of this Privacy Policy

This Privacy Policy explains when we collect personal data from users of the Website and how that information is handled. We will only collect, use, disclose, or transfer personal data in the ways described in this Privacy Policy. In this policy, personal data means information that identifies you, or from which you can reasonably be identified.

2. Data collection

2.1 No requirement to provide personal data

You may browse the Website without giving us any personal information.

2.2 Categories of data we may collect

We may collect, keep, and use the following kinds of information through the Website:

a. Personal data you provide directly
This includes information you give us when you sign up for services offered through the Website, including joining our mailing list. It may include your name, address, email address, and any other personal information you provide in your dealings with us.

b. Technical and usage information
We may also collect aggregated technical information about how the Website is used. This may include your device identifier, server address, IP address, domain name, whether you are accessing the Website from New Zealand or another country, your platform, browser type and version, search terms, pages viewed, links clicked, visit dates and times, operating system, and other technical details about your interaction with the Website.

2.3 How we collect personal data

We may collect and hold personal data about you from the following sources:

a. information you provide when completing registration forms to subscribe to services offered through the Website, including our mailing list;
b. information you provide when completing forms to apply for work with us or register your interest in working with us;
c. information collected automatically through your use of the Website, including through automated tools and technologies;
d. information provided during communications with our administrators, including by phone or email;
e. information gathered through cookies and Google Analytics, as described in clause 5; and
f. information supplied by third parties where you have authorised them to do so.

2.4 Where information is not provided

If you do not provide personal data that we reasonably require, some Website services or features may not be available to you.

3. Disclosure of your data

3.1 General position

We will not share personal data we hold about you with third parties except in the circumstances described in this clause 3.

3.2 Service providers

We use third-party providers to supply services such as hosting, maintenance, backups, storage, infrastructure, payment processing, analytics, and related support. Those providers may need access to personal data in order to perform services for us. Where that occurs, they are permitted to access your information only on our instructions and subject to requirements designed to protect it. Some of these providers may be based outside New Zealand or outside your country of residence.

3.3 Legal and protective disclosures

We may disclose information about you to a third party where we reasonably believe disclosure is necessary to:

a. comply with any law, regulation, court order, legal process, or government request, including for national security purposes;
b. enforce our terms, agreements, and policies;
c. protect any person’s intellectual property rights;
d. preserve the security or integrity of the Website or related services; or
e. protect us, you, or the public from unlawful conduct or harm.

3.4 Sale or transfer of business

If we intend to sell our business or any of its assets, we may disclose your personal data to a prospective purchaser as part of the due diligence process, solely for the purpose of evaluating the proposed transaction. If a sale of the business, or a substantial part of it, proceeds, your personal data may be transferred to the purchaser so they can continue operating the business and communicate with you about future plans for it.

4. Use of your data

4.1 Purposes for which we use data

We may collect, process, and use your data for the following purposes:

a. to store your personal data in our systems and communicate with you where necessary, including:
i. providing you with access to and use of the Website;
ii. sending you periodic emails or text messages that you have subscribed to receive;
iii. responding to your application or expression of interest in working with us;
iv. replying to questions, comments, or enquiries you send us; and
v. investigating complaints about misuse of the Website or its functions;

b. to monitor, maintain, improve, and develop the Website, and to ensure that Website content is relevant and presented effectively;
c. to update and maintain our records, including records of people who have accessed our systems;
d. to manage surveys and other services;
e. to create anonymised data that does not identify you, so we can better understand how the Website is used; and
f. for any other purpose you have authorised.

5. Cookies and tracking

5.1 Cookies and related technologies

We may use cookies, tracking pixels, and similar technologies that contain information capable of identifying the computer, smartphone, or other internet-enabled device you use to access the Website.

5.2 How we use these technologies

We may use information generated by cookies, tracking pixels, and similar tools to monitor traffic to and from the Website, including which pages are visited, how long users remain on each page, the date and time of access, and the referring pages users came from or moved to.

5.3 Managing cookies

Most browsers on computers, smartphones, and other internet-enabled devices are set to accept cookies by default. If your browser allows, you can change the settings to accept all cookies, reject all cookies, or notify you when a cookie is being placed. Because browser settings differ, you should consult your browser’s help menu for instructions. In most cases, the Website can still be used without cookies, although some current or future customised features may not function properly if cookies are disabled. Disabling cookies may affect your ability to access some parts of the Website or use certain functions.

5.4 Google Analytics

We use Google Analytics to help measure and analyse traffic on the Website. This includes collecting aggregated, non-identifiable information such as page views, unique visitor numbers, the length of visits, and common entry and exit points. We may also use anonymous surveys to gather additional information about Website users. Google Analytics uses code embedded in our webpages and may place a cookie in your browser, if cookies are enabled, containing a unique identifier so we can distinguish returning visitors. The information collected through Google Analytics is aggregated and does not personally identify you. No personal information is stored about you through this process. More information about Google Analytics’ privacy practices is available in Google’s privacy documentation.

6. Links to third-party websites

6.1 Third-party content and links

The Website may contain links to third-party websites (Linked Sites) or include articles or content created by third parties (Featured Articles). These are provided for convenience or courtesy only. Their inclusion does not mean that we endorse them or that we are associated with their owners or operators. We are not responsible for the privacy, data protection, or cookie practices of any Linked Sites, and those websites may apply different standards from ours. You should review the privacy policies of any third-party sites before providing them with personal data.

7. Security

7.1 Security measures

We take reasonable steps to protect personal information from loss, theft, misuse, unauthorised access, modification, disclosure, or destruction. However, no method of transmitting information over the internet is completely secure. For that reason, we cannot guarantee the security of information sent to or received from the Website, and any transmission is at your own risk.

8. Opting in and opting out

8.1 Changes to collection, use, or disclosure

If we wish to collect, use, or disclose your personal data in a way that falls outside what is described in this Privacy Policy, we will provide you with the opportunity to:

a. opt out of certain services or interactive features; or
b. opt in to receive communications from us about matters such as new Website features or promotional activities.

8.2 Unsubscribing from communications

You may opt out of receiving certain communications from us by using the unsubscribe option included in those communications. Emails sent by us will generally include a link allowing you to update your email preferences or remove yourself from our mailing list. Even if you opt out of marketing or general communications, we may still contact you where necessary to provide information about transactions you have completed through the Website or to notify you of changes to our services, membership arrangements, or Website operations.

9. Holding, accessing, and correcting your information

9.1 Your rights under the Privacy Act

Under the Privacy Act 2020 (New Zealand), you have rights to request access to, and correction of, personal information we hold about you.

9.2 Right of access

You may ask us to confirm whether we hold personal data about you and request a copy of that information.

9.3 Right of correction

You may ask us at any time to correct personal information we hold about you. We rely on you to tell us when your personal data changes or needs updating.

9.4 Contacting us

If you would like to request access to your personal data, ask for a correction, or raise any concerns about this Privacy Policy, please contact us at: admin@vitahealth.nz

9.5 Fees

You will not usually be charged a fee to access your personal data or exercise your privacy rights. However, where permitted by law, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

9.6 Verifying your identity

We may ask you for information to verify your identity before responding to a request for access, correction, or another privacy-related request. This helps protect your personal data from being disclosed to someone who is not entitled to receive it. We may also ask for further information to help us process your request more efficiently.

9.7 Complaints to the Privacy Commissioner

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner:

a. Office of the Privacy Commissioner, PO Box 10-094, Wellington 6143, New Zealand. Phone: +64 4 474 7590
b. Enquiries Line: 0800 803 909
c. Email: enquiries@privacy.org.nz

10. Changes to this Privacy Policy

10.1 Updates

We may amend this Privacy Policy at any time. Any updated version will be published on this page of the Website, and the “last updated” date will be revised accordingly. By continuing to use the Website after any change is posted, you accept the updated Privacy Policy. We recommend that you check this page from time to time to stay informed of any changes.

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